Terms & Conditions

Last Updated: August 28, 2026

Welcome to Aurora Agri. These Terms & Conditions govern your access to and use of our website and your purchase or inquiry regarding our tea products and related services.

By accessing this website, submitting an inquiry, placing an order, or working with us on a wholesale, OEM, or private-label project, you agree to these Terms & Conditions.

1. About Our Business

Aurora Agri is a tea brand and wholesale supplier providing tea products for distributors, retailers, hospitality businesses, foodservice companies, and other commercial customers.

Our products and services may include:

• Wholesale tea supply

• Bulk tea orders

• Private-label tea

• OEM/ODM tea solutions

• Custom packaging and labeling

• Product sourcing and development

• Sample services

• Commercial tea supply solutions

The specific products, specifications, packaging, quantities, pricing, and services available may vary depending on the customer's requirements.

2. Website Information

We make reasonable efforts to ensure that the information, images, product descriptions, specifications, and other content on this website are accurate and up to date.

However, product appearance, color, packaging, availability, and specifications may vary slightly due to production batches, screen settings, packaging updates, or other circumstances.

Aurora Agri reserves the right to correct errors, update product information, modify specifications, or discontinue products without prior notice.

3. Wholesale Orders

Our wholesale products and services are primarily intended for business customers.

Wholesale orders may be subject to:

• Minimum Order Quantities (MOQ)

• Product availability

• Production capacity

• Packaging requirements

• Lead times

• Shipping requirements

• Customer-specific specifications

The final terms of each order will be confirmed through a quotation, order confirmation, sales agreement, or other written communication between Aurora Agri and the customer.

4. Product Pricing & Quotations

Prices displayed or quoted by Aurora Agri may vary depending on:

• Order quantity

• Tea type and grade

• Packaging requirements

• Customization

• Labeling requirements

• Shipping destination

• Shipping method

• Market conditions

• Other project-specific requirements

Unless otherwise stated, quotations are subject to confirmation and may have a specified validity period.

A quotation does not constitute a binding order until the order has been confirmed by both parties.

5. Orders & Order Confirmation

An order is considered confirmed only after Aurora Agri has reviewed and accepted the order and the relevant commercial terms have been agreed upon.

Before production or fulfillment begins, customers may be required to confirm:

• Product specifications

• Quantity

• Packaging

• Label design

• Shipping information

• Delivery requirements

• Payment terms

For customized or private-label orders, production may begin only after all required specifications and artwork have been approved.

6. Private Label & OEM/ODM Orders

For private-label, OEM, or ODM projects, customers are responsible for providing accurate requirements and approving relevant product and packaging information.

Depending on the project, customization may include:

• Tea blends or product selection

• Packaging format

• Label design

• Brand information

• Product specifications

• Box, pouch, tin, or other packaging

• Printing requirements

Once customized artwork, packaging specifications, or product details have been approved, changes may result in additional costs, production delays, or minimum order requirements.

Customers are responsible for ensuring that their trademarks, logos, artwork, text, and other materials do not infringe the rights of third parties.

7. Samples

Samples may be available upon request for product evaluation or project development.

Sample availability, sample fees, shipping costs, and lead times may vary depending on the product and customization requirements.

A sample does not necessarily represent the exact appearance of a future commercial production batch, particularly where natural agricultural products or customized packaging are involved.

8. Tea Product Characteristics

Tea is a natural agricultural product. Characteristics such as aroma, flavor, color, leaf appearance, and texture may naturally vary between harvests, origins, seasons, and production batches.

Such natural variations do not necessarily constitute a product defect.

Customers are responsible for reviewing product specifications and confirming suitability for their intended application before placing commercial orders.

9. Payment Terms

Payment terms will be confirmed on the quotation, invoice, order confirmation, or sales agreement.

Depending on the order, payment may be required in full or according to an agreed deposit and balance schedule.

Production or shipment may be delayed if required payments are not received according to the agreed terms.

Any bank charges, transaction fees, or other payment-related costs shall be handled according to the agreed commercial terms.

10. Production & Delivery

Production and delivery times depend on the product, order quantity, customization requirements, packaging, and shipping method.

Estimated lead times are provided for planning purposes and may change due to:

• Production conditions

• Raw material availability

• Packaging production

• Quality inspection

• Customs procedures

• Transportation delays

• Force majeure events

Unless otherwise agreed in writing, delivery estimates do not constitute guaranteed delivery dates.

11. Shipping & Import Requirements

Customers are responsible for providing accurate shipping and delivery information.

Depending on the agreed shipping terms, customers may also be responsible for applicable:

• Import duties

• Taxes

• Customs charges

• Inspection fees

• Clearance costs

• Other destination-country charges

Customers are responsible for ensuring that the products they order can legally be imported, distributed, and sold in their destination market.

12. Inspection & Claims

Customers should inspect products promptly after receiving an order.

If products are damaged, incorrect, or materially inconsistent with the confirmed order, customers should contact Aurora Agri as soon as reasonably possible and provide relevant evidence, such as photographs, videos, packaging information, order details, and other supporting documents.

Claims may not be accepted where damage or loss results from improper storage, handling, transportation after delivery, or other circumstances outside Aurora Agri's reasonable control.

13. Returns & Cancellations

Because wholesale, private-label, OEM, and customized products may be produced specifically according to customer requirements, such orders may not be eligible for cancellation or return once production has started, unless otherwise agreed in writing.

For standard products, any return or cancellation request will be reviewed according to the specific order terms.

Customers should contact us before returning any products. Unauthorized returns may not be accepted.

14. Intellectual Property

All content on this website, including but not limited to:

• Brand names

• Logos

• Product images

• Text

• Graphics

• Product descriptions

• Website design

• Marketing materials

is owned by or licensed to Aurora Agri unless otherwise stated.

Such content may not be copied, reproduced, modified, distributed, or commercially used without prior written permission.

For customer-provided trademarks, logos, artwork, and other materials, the customer retains responsibility for ensuring that they have the necessary rights and permissions for commercial use.

15. Website Use

You agree not to:

• Use the website for unlawful purposes

• Attempt to interfere with website operation

• Copy or misuse website content

• Access restricted areas without authorization

• Submit false or misleading information

• Use automated methods to improperly collect website data

• Attempt to compromise the security of the website

Aurora Agri reserves the right to restrict or terminate access to the website where these Terms are violated.

16. Third-Party Links

Our website may contain links to third-party websites or services.

These links are provided for convenience only. Aurora Agri does not control and is not responsible for the content, availability, privacy practices, or policies of third-party websites.

Customers should review the applicable terms and policies of any third-party website they visit.

17. Disclaimer

To the extent permitted by applicable law, Aurora Agri does not guarantee that the website will always be available, uninterrupted, error-free, or completely free from technical issues.

Product information provided on the website is for general information and commercial evaluation purposes. Customers should request detailed specifications or samples where necessary before placing significant commercial orders.

18. Limitation of Liability

To the extent permitted by applicable law, Aurora Agri shall not be responsible for indirect, incidental, consequential, or special losses arising from the use of the website, delays, third-party services, transportation, customs procedures, or circumstances beyond our reasonable control.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

19. Force Majeure

Aurora Agri shall not be liable for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters

• Severe weather

• Epidemics or pandemics

• War or civil unrest

• Government restrictions

• Transportation disruptions

• Supply chain disruptions

• Labor disputes

• Power or infrastructure failures

• Customs or regulatory restrictions

We will make reasonable efforts to notify affected customers and seek practical solutions where possible.

20. Changes to These Terms

Aurora Agri may update or modify these Terms & Conditions from time to time.

The latest version will be published on this page with the updated date. Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

21. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws agreed between Aurora Agri and the customer in the relevant sales contract, quotation, or order confirmation.

Where no separate agreement exists, applicable governing law and jurisdiction shall be determined in accordance with the laws applicable to the transaction.

22. Contact Us

If you have questions regarding these Terms & Conditions, wholesale orders, private-label projects, or other commercial inquiries, please contact us.

Email: support@www.auroraagri.com

Website: Auroa Agri